CUSTOMER CARE

This is the team customers reach out to first – by live chat, phone, email or social. Handling millions of interactions each year, we support our players with everything from quick questions to more complex enquiries. With care and problem-solving, we want our customers to feel valued and supported.

Here, the focus is on keeping players safe. We look for signs of vulnerability, step in when needed, and make sure gambling stays enjoyable. We’re the guardians of trust, working with care and sensitivity to protect our customers. While keeping Entain’s commitment to safe, responsible gaming.

This team makes sure customers play with confidence. We handle account checks and fight fraud, keeping payments safe and straightforward. Our work protects both customers and the business – balancing security with seamless experiences, so every transaction is fair and reliable.

The people here support all team members in Customer Care, often working cross-functionally with other business areas of Entain. We provide the tools and training our people need to do their best work. From resources and guidance to sharing expertise, we make sure people are equipped and confident – a strong foundation for exceptional customer service.

This team drives the strategic direction of our global customer care operations. We’re responsible for strategic planning and forecasting, workforce management, performance analytics and management information. Turning data into actionable insights, we empower the business to make data-driven decisions that improve colleague experience and customer outcomes.

Our team here makes sure Customer Care operates with clarity and consistency. We design and embed the governance frameworks that support effective decision-making. We lead on risk management and business continuity, playing a key role in shaping the Customer Care strategy and tracking progress. While ensuring service supports our long-term goals.